Can I Undo a Match or Unmerge a Person?
At the moment, you can’t undo a match or unmerge a person once it’s confirmed, so it’s important to be confident before clicking Match.
Why Matches Can’t Be Undone
When you confirm a match, the system merges the two people and updates relationships across:
Resemblance data
Community pairings
Historical matches for you and other users
Because of how this connects accounts and people across the system, reversing a match requires manual review and intervention by our team.
What If I Made a Mistake?
If you believe a match was confirmed in error:
Send us a message through the support form or chat
Include:
The person’s name or descriptor
A short description of the error
A screenshot or pairing reference (if possible)
We’ll review the request and manually resolve the issue if needed.
How to Avoid Mismatches in the Future
Always click into the pairing and review faces before confirming
If you’re unsure, use Uncertain instead, you can come back later
Trust your instincts, if something feels off, it probably is!
⚠️ Don’t worry, you’re not alone. Mistakes happen, and we’re here to help if they do.
🖼️ Screenshot Suggestion
Show:
Match confirmation buttons
Example of merged profiles
Support form open with “undo match” query