Can I Undo a Match or Unmerge a Person?

At the moment, you can’t undo a match or unmerge a person once it’s confirmed, so it’s important to be confident before clicking Match.

Why Matches Can’t Be Undone

When you confirm a match, the system merges the two people and updates relationships across:

  • Resemblance data

  • Community pairings

  • Historical matches for you and other users

Because of how this connects accounts and people across the system, reversing a match requires manual review and intervention by our team.

What If I Made a Mistake?

If you believe a match was confirmed in error:

  1. Send us a message through the support form or chat

  2. Include:

    1. The person’s name or descriptor

    2. A short description of the error

    3. A screenshot or pairing reference (if possible)

We’ll review the request and manually resolve the issue if needed.

How to Avoid Mismatches in the Future

  • Always click into the pairing and review faces before confirming

  • If you’re unsure, use Uncertain instead, you can come back later

  • Trust your instincts, if something feels off, it probably is!

⚠️ Don’t worry, you’re not alone. Mistakes happen, and we’re here to help if they do.

🖼️ Screenshot Suggestion

Show:

  • Match confirmation buttons

  • Example of merged profiles

  • Support form open with “undo match” query

Copyright Related Faces® 2025 All Rights Reserved.

Patent Numbers: US 11,475,709 B2; US 12,094,245 B2

Copyright Related Faces® 2025 All Rights Reserved.

Patent Numbers: US 11,475,709 B2; US 12,094,245 B2

Copyright Related Faces® 2025
All Rights Reserved.

Patent Numbers: US 11,475,709 B2;
US 12,094,245 B2