How to Report a Problem

If you run into a bug, technical issue, or something just doesn’t feel right, we want to hear about it.

Your reports help us fix things quickly and improve the experience for everyone.

What to Report

Please reach out if you experience:

• A photo that won’t upload or shows errors

• A face that looks distorted, misplaced, or duplicated

• A pairing that clearly shouldn’t exist

• Incorrect information displaying in the app

• Anything that seems broken or confusing

How to Report an Issue

1. Click the Contact Us in the bottom-right corner

2. Start a message and describe what happened

3. Include any helpful details like:

   1. What page you were on

   2. What you were trying to do

   3. What you expected to happen

   4. What actually happened

If possible, attach a screenshot, this makes it much easier for us to reproduce and fix the problem.

What Happens Next?

• Our team will review your report as soon as possible

• Most issues are addressed within 48 hours

• We may follow up if we need more info or want to confirm the fix

🖼️ Screenshot Suggestion

Show:

• Chat interface open with a bug report message

• A problematic pairing example

• Screenshot of a photo or face with an issue (blurred or censored if needed)