Why Are My Pairings Inaccurate or Repetitive?
Sometimes you may notice match suggestions that don’t seem accurate, or you may see the same face appear more than once in your Pairings. That’s totally normal and can usually be resolved with a few simple actions.
Common Reasons This Happens
Faces were assigned incorrectly
If the wrong person was assigned to a face, that error can ripple across match suggestions
Family resemblance
Siblings and cousins often score highly, even when they’re not the same person
Low-quality or partial images
Shadows, faded scans, or side profiles can reduce recognition accuracy
Unconfirmed matches
Until you confirm, decline, or mark a pairing as uncertain, the system keeps showing it as a “possible match”
Why You Might See the Same Face Twice
This usually happens when:
The same photo was uploaded by multiple users
A face looks highly similar to several people in your account
You haven’t yet confirmed or declined the original pairing
What You Can Do
Check face assignments — make sure each face is correctly linked to the right person
Use Decline or Uncertain — don’t just scroll past! Marking pairings improves your results
Add more photos — more examples of each person improve accuracy and reduce noise over time
🧠 Think of each action you take as “teaching” the system — the more you interact, the smarter it gets.
🖼️ Screenshot Suggestion
Show:
A pairing with a high resemblance but clearly not the same person
Duplicate pairing entries
Example of Decline and Uncertain buttons in use