How to Get Help
We’re here to help you make the most of Related Faces, whether you’re just getting started or deep into a mystery photo collection.
In-App Help
From your dashboard or profile:
Click the Help button in the top-right corner
Access the help center directly, including articles, tips, and feature walkthroughs
Contact Support
If you need personal help or want to report a technical issue:
Click the Contact Us in the bottom-right corner
Send us a message any time, we usually respond within 48 hours
For Research or Match Review Help
If you’re unsure about a potential match or need advice on interpreting a photo:
Feel free to ask through the Contact Us
We love helping users find connections they didn’t expect!
Response Time
Most messages are answered within 48 hours (often much faster)
Weekend or Holiday responses may take a bit longer, but we won’t leave you hanging
🖼️ Screenshot Suggestion
Show:
Help button in the app header
Open chat window
Message history or typing indicator